Refund Policy
Epiotomifitmuscle Return & Refund Policy
Last Updated: July 25, 2025
Overview
This document establishes the official terms and procedures governing post-delivery claims regarding item quality, physical damage, or order fulfillment errors. We strongly advise all patrons to thoroughly review these conditions prior to completing a purchase with Epiotomifitmuscle.
1. Final Sale Agreement & Exceptions
Transactions completed on our storefront are deemed final. Epiotomifitmuscle does not offer standard exchanges, change-of-mind returns, or discretionary refunds. The sole exceptions to this policy apply to verified manufacturing defects, items structurally compromised during transit, or incorrect items dispatched by our fulfillment team.
2. Protocol for Damaged, Defective, or Incorrect Deliveries
We hold our merchandise to rigorous quality standards. Should your parcel arrive compromised or incorrect, the following protocol must be observed:
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Reporting Window: Customers are required to inspect all merchandise immediately upon arrival. Any claim regarding a damaged, defective, or incorrect item must be reported to our support desk within 7 calendar days of the carrier's confirmed delivery date.
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Claim Submission Requirements: To initiate a claim assessment, please message support@epiotomifitmuscle.com with the following information:
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Your official Order ID (e.g., 015SHOP-1218) and the registered email address used at checkout.
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A comprehensive written summary of the issue.
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High-resolution photographs or clear video evidence unambiguously demonstrating the damage, fault, or incorrect product received.
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Evaluation & Resolution: Our quality assurance team will assess all submitted materials. Epiotomifitmuscle reserves sole discretion in determining the appropriate solution. Approved remedies are evaluated on a case-by-case basis and may include a product replacement, a partial reimbursement, or a full refund.
3. Refund Execution & Banking Timelines
In the event that a full or partial refund is granted, the remitted funds will be processed back exclusively to the original payment mechanism utilized during checkout. Please allow approximately 7 to 12 business days for the credit to reflect on your account statement. Final posting times remain subject to the processing schedules of your respective financial institution.
4. Exchange Restrictions & Replacements
We do not accommodate traditional item exchanges. Replacement merchandise will only be dispatched if a claim for an item arrived damaged or defective has been officially submitted and approved under the terms of this policy.
5. Unsolicited & Unauthorized Returns
Epiotomifitmuscle assumes no responsibility or liability for merchandise returned without prior written claim authorization. Please do not ship any items back to us unless explicitly instructed to do so by an authorized representative from our support staff.
Warning: Any parcel sent to our facilities without official prior authorization will not be processed for a refund or replacement and may be destroyed or disposed of without prior notice.
6. Customer Support & Official Return Address
To inquire about this policy or to open a claim request, please reach out directly to our customer care team at support@epiotomifitmuscle.com. Providing your Order ID and registered email in your initial message ensures the fastest possible processing.
Authorized Business & Return Location: Epiotomifitmuscle 563 Asharoken Ave, Northport, NY 11768, USA