Return and Refund Policy
At Epiotomifitmuscle, your satisfaction is important to us.
If something isn’t quite right with your order, our team is here to help make the return process simple and hassle-free.
Return Eligibility & Timeframe
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible:
- The item must be unused and in the same condition as received
- All original packaging must be included
- Proof of purchase (order confirmation or receipt) is required
How to Start a Return
To initiate a return, please contact us at:
If your request is approved:
- We will provide a return shipping label
- You will receive instructions on how and where to send your item
Important:
Items sent back without prior authorization will not be accepted.
Damaged, Defective & Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
Please contact us immediately at:
We will review the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Used or worn fitness equipment
- Items damaged due to improper use
- Personal care or hygiene-related items
- Original shipping fees paid at checkout
We also do not accept returns for:
- Sale or clearance items
- Gift cards
If you are unsure, please contact us before submitting a request.
Exchanges
We do not offer direct exchanges.
If you would like a different item:
- Submit a return request (once approved)
- Place a new order separately
This ensures faster processing and delivery.
European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Returned items must:
- Be unused and in original condition
- Include original packaging
- Include proof of purchase
Refunds
Once we receive and inspect your return:
- We will notify you of approval or rejection
- Approved refunds will be issued within 10 business days to your original payment method
Please Note:
Banks or credit card providers may require additional time to process refunds.
If 15 business days have passed after approval and you have not received your refund, please contact us:
Refused Shipments & Dispute Resolution
If you wish to cancel an order or request a refund, please contact us first:
Please do not initiate a chargeback before contacting us, as this may delay the resolution process.
We are committed to resolving issues quickly and fairly.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, contact us:
Return Address
A return shipping label provided by us is required before sending any items.
Return Address:
A-Z Transportation LLC
1665 Lewis St
Kingsburg, CA 93631
United States
Thank You
Thank you for choosing Epiotomifitmuscle —
supporting your strength, mobility, and performance every day.